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Return Information

 

Can I return my item for a refund?

How many days do I have to request a return?

What items are NOT returnable/refundable?

What is the fastest way to exchange my item?

How do I return my order?

How long does it take to receive my credit?

What if I refuse my package?

Can I return my order without requesting a return?

Are shipping charges refundable?

I received the wrong item. What should I do?

What is your return address?

 

 

Can I return my item for a refund?

It depends, some items can be returned for a refund, less return shipping costs and a 20% restocking fee as long as they are in resalable condition and we are notified within 15 days of receiving your order. All returned non-defective merchandise must be in original purchase condition, including the original packaging, contents and the original receipt/invoice/packing slip. You are responsible for all return shipping costs.

 

How many days do I have to request a return?

You have 15 days from the day the tracking shows your item was delivered. We do not divert from this policy. If we do not have your request within 15 days of you item being delivered your return will not be granted.

 

What items are NOT returnable/refundable?

(NOTE: All return requests are subject to review by Blue Fade. Most of our items are personal care and wellness items and CANNOT be returned due to hygienic reasons. Below is an overview of many items that CANNOT be returned. This is in no way a complete list of non-returnable items. All returns are subject to review by Blue Fade for final authorization.)

  • All return requests are subject to final review by Blue Fade
  • Any item deemed non-returnable by Blue Fade due to hygienic reasons.
  • Supplements, Vitamins & Minerals
  • Lotions, Creams, Oils & Butters
  • Soaps, Washes, Shampoos & Conditioners
  • Cosmetics & Fragrances
  • Oral Hygiene & Oral Care Items
  • Shavers & Grooming Items
  • Feminine Care & Sexual Health
  • All Food & Beverage Items
  • Any Opened Items

 

What is the fastest way to exchange my item?

For a quick exchange, place a new order on our website for the item you need. Once you have a new order in place, open a support ticket on our website and include both order numbers so that we can authorize the return of your original item. Returns will ONLY be accepted within 15 days from the date of delivery. Please see instructions on how to return an order for further detail.

 

How do I return my order?

Visit our Support Center to "Submit A Request".

  1. Provide complete contact information including phone number
  2. Provide your order number if you still have one
  3. Provide the reason for the return.
  4. Wait for email instructions on what to do next (you must follow these instructions to validate your return, if the email does not show up in your email inbox please check your bulk/junk mail folder)

All returns, whether for an exchange or refund, must be accompanied by a return authorization number. Please ensure your return is postmarked within 15 business days of contacting us and receiving your return authorization. Shipping charges are non-refundable.

 

How long does it take to receive my credit?

All returns must be inspected by our quality control team. While we try to process refunds as quickly as possible, a credit may take up to 30 business days to appear on your credit card. We will not issue a credit for shipping charges incurred during the purchase.

 

What if I refuse my package?

If you refuse shipment on an order, the order will be returned to our company. A 20% restocking fee will apply to all refused merchandise. We will NOT refund shipping charges and you will be charged for return shipping charges. Any remaining cost of the product will be credited back to your credit card.

 

Can I return my order without talking to you?

No. In order to be processed, returns must be accompanied by a return authorization number. If items are returned without authorization, they will be rejected. Please see our instructions on how to return an order for further information.

 

Are shipping charges refundable?

No. Shipping charges are non-refundable.

 

I received the wrong item. What should I do?

We apologize for any errors on your order. Please contact us within 15 business days of receiving your shipment. We will ship you the correct item and issue a call tag or send you a return label via email to ship the package back to us.

 

What is your return address?

Once you visit our Support Center to "Submit A Request" we will provide full details on where to return your item(s).