When will my order ship?
Please be sure to check each individual product for the (Est Days To Ship).You will receive an email with a tracking link to follow your order. Orders can be delayed if your credit card is not approved or if we are unable to reach you to confirm any order details.
When will I receive my order?
You will usually receive your order within 3-7 business days.
How can I track my order?
You will be emailed your tracking information to the email address you provided during checkout. Please make sure to check your junk mail folder if you do not see this information in your inbox. You can also Log Into Your Account to obtain your tracking information. If you are still unable to locate this information please visit our Support Center to "Submit A Request".
What happens if my package is lost/stolen/misdelivered?
If our delivery carrier claims that your package(s) has been delivered and you do not have your package(s); meaning it has been lost, stolen or misdelivered please visit our Support Center to "Submit A Request". Please provide us with your complete contact information and order number. Once you have contacted us you agree to allow us 10 business days (M-F not including holidays) to contact our delivery carrier and locate your package.
If your package can not be located we will file a "service failure claim" with our delivery carrier on your behalf. At this time we will, in good faith, issue you a full refund for your purchase or reship the item. By issuing this good faith refund, we only ask that you assist us in the claim process. You may have to answer a few questions or fill out a short form from our delivery carrier so we can recover our losses. If, for some reason, our delivery carrier can prove that this claim is fraudulent you will be billed accordingly.
Can I expedite my shipping?
Unfortunately at this time our warehouse is not set up to offer express shipping services. We are working on it and will provide updates when this is available.
Are shipping dates guaranteed?
Unfortunately No. We will not be held liable for delays in shipments caused by weather conditions, shipping provider delays or any other circumstances beyond our companies direct control.
How are shipping costs determined?
Shipping is free for all orders. All orders have a $0.00 flat rate shipping fee.
Can I specify a shipping carrier for my order?
No. Our warehouses will determine the most viable shipping carrier for your order.
Do I have to sign for my order?
No. Your order will not require a signature to be delivered.
Can an order be shipped to another address?
Yes and you can also ship to multiple addresses. However we will contact you to verify any pertinent information. This is simply an additional layer of security for our customers.
Do you ship outside of the United States?
Unfortunately at this time we only ship to United States.