Terms & Conditions
In no way may Blue Fade be held liable for misuse of the products offered for sale on this website or any other site. This warranty does not cover claims for damage due to abuse, neglect, alteration, shipping or damaged packaging.
Blue Fade Guarantee
Blue Fade guarantees the products you purchase will be free and clear of defects. All our products are brand new, unless otherwise stated, and come directly from the manufacturers themselves. All items should be sealed accordingly and have a valid expiration date, if necessary.
Unfortunately we CANNOT guarantee that all products will work for you and your body. You agree to not hold Blue Fade liable under any circumstance for items that do not work with body. Meaning if a product causes irritation or issues with your body we will not be held responsible. You are responsible for reading the ingredients and making an informed buying decision. We cannot be held liable because a products does not work with your body. Everyone is different and everyone reacts differently to certain ingredients and we cannot be held liable for how a product reacts with your body.
If you have any issues with your order (defects, wrong item, damages, etc.) you agree to let us know within 10 days of receiving your order. If you notify us about any order issues after the 10 day period we cannot honor any claims and you agree to not hold Blue Fade responsible.
Many of our items are considered "Personal Care" items and CANNOT be returned. Unfortunately personal care or health care items and cannot be returned. Due to hygienic reasons we do not authorize the return of any makeup, oils, wellness items, cosmetics, creams, moisturizers, razors, fragrances, shampoos, conditioners, etc. These items cannot be restocked and resold after they ship and are in possession of a customer. This our policy for hygienic purposes. Sorry for the inconvenience and thanks for understanding.
What items are NOT returnable/refundable?
(NOTE: All return requests are subject to review by Blue Fade. Most of our items are personal care and wellness items and CANNOT be returned due to hygienic reasons. Below is an overview of many items that CANNOT be returned. This is in no way a complete list of non-returnable items. All returns are subject to review by Blue Fade for final authorization.)
- All return requests are subject to final review by Blue Fade
- Any item deemed non-returnable by Blue Fade due to hygienic reasons.
- Supplements, Vitamins & Minerals
- Lotions, Creams, Oils & Butters
- Soaps, Washes, Shampoos & Conditioners
- Cosmetics & Fragrances
- Oral Hygiene & Oral Care Items
- Shavers & Grooming Items
- Feminine Care & Sexual Health
- All Food & Beverage Items
- Any Opened Items
To return an item you MUST obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below). Blue Fade is not responsible for return shipping charges on any returned items unless the a return is needed as a direct result of our error. Please read the Return Information Below...
Blue Fade is a reseller for hundreds of brands and product lines. If you did not purchase your item(s) from this website or one of the Blue Fade customer service representatives please refer to the retailer you purchased your product from.
Returns will ONLY be accepted within 15 days from the date of delivery (for example if you received your item on August 1st you have 15 days from that date to request a return authorization. All returns must be sent freight pre-paid at the sender's expense unless the return is needed as a direct result of our error. All returned non-defective merchandise must be in original purchase condition, including the original packaging, contents and the original receipt/invoice/packing slip issued by Blue Fade.
This means that the item(s) can not be opened, used or tried out and then returned. Blue Fade provides pictures and detailed descriptions so customers can make informed buying decisions. If you get an item and open it, use it or just try it out and decide you don't like it it CANNOT BE RETURNED - IT MUST BE IN ORIGINAL PACKAGING SO IT CAN BE RESTOCKED TO OUR INVENTORY.
All returned merchandise must be in resalable condition. If merchandise is deemed to not be in resalable condition we will return the merchandise to you at your expense. IF WE CANNOT RESELL THE ITEM(S) WE CANNOT ISSUE ANY REFUNDS.
There is a 20% Restocking Fee On All Returned Merchandise. Blue Fade is not responsible for return shipping charges. We do not, under any circumstance, refund the initial shipping charges incurred, if any. We are charged to ship the item to you and once the item is shipped we can not recover those funds. If you return an item you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below).
A credit will be issued to your account upon approval of returned merchandise, however we will not issue credit for any unpaid merchandise. This credit may take up to 30 business days to appear on your credit card. We will not issue a credit for shipping charges incurred during the purchase. We will not issue credit for returned merchandise damaged during shipment. Blue Fade will not accept returns of products damaged as a result of misuse or neglect. Customers may want to insure the package, as Blue Fade will not be held be responsible for lost or misdirected returns.
If you refuse shipment or issue a delivery call tag return on a package and have it returned back to us you will be charged for the return shipping, the call tag or both. We will then issue you a partial refund according to our refund description above, if your return is accepted. A call tag is contacting a delivery carrier and having them pick up the package at your residence and return it to us. Call tags cost an additional $10.00.
To return any item or to file a warranty claim you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below). Blue Fade is not responsible for return shipping charges unless the a return is needed as a direct result of our error.
The fastest way for you to exchange an item is to place a new order on our website for the item you need. Once you have a new order in place, please contact Blue Fade with both order numbers so that we can authorize the exchange of your original item and provide return instructions. You will be responsible to return shipping back to our facility unless the a return is needed as a direct result of our error.
Obtaining A Return Authorization
You must get a Return Authorization from Blue Fade to return any item to us, this includes all returned merchandise for a refund and warranty claims. If items are returned to Blue Fade without a authorization they will be rejected. Blue Fade is not responsible for shipping charges on any returned items unless the a return is needed as a direct result of our error. We do not, under any circumstance, refund the initial shipping charges. We are charged to ship the item to you and once the item is shipped we can not recover those funds. Once the item is received, defective testing and approval can take 3-5 business days. We also in certain circumstances accept high resolution digital photos if a noticeable defect is present. If the item is found to be defective, Blue Fade will ship out another item at no additional cost or issue you a partial refund for the cost of the item.
What To Do...
Visit our Support Center to "Submit A Request"
Provide complete contact information including phone number
Provide your order number if you still have one
Provide the reason for the return or warranty claim
Wait for email instructions on what to do next (you must follow these instructions to validate your return, if the email does not show up in you email inbox please check your bulk/junk mail folder)
Order Errors & Changes
Shipping errors will be charged to you in all cases except those that occur as a direct result of our processing procedures. Shipping errors include shipment refusals, incorrect address, address changes, order changes and failed delivery attempts. Charges incurred from shipping mistakes include return postage/freight costs, $10.00 per address change/correction, costs for refused shipments, costs for lost shipments and any costs for reshipment. If an item is returned to us for any reason previously stated you will be charged following the Returns/Refusals/Refunds stated above. Changes can only be made if your order has not been processed by one of our warehouses. Any changes after an order has been placed will result in a $10.00 change fee. This includes all changes and cancellations. We provide an Order Review page before your final order submission. Our orders are processed 24/7. If your address or information is entered incorrectly you are responsible for any charges Blue Fade incurs.
Lost/Stolen/Misdelivered/Damaged Packages & Claims
Please track your package(s) before you contact Blue Fade about a lost, stolen or misdelivered package(s) When your item is shipped you are emailed the tracking information. If this information is not in your "in box" please check your "SPAM or Junk Email" folder or log into your account. Sometimes our delivery carrier will hide packages at the delivery location so they are not visible to the public; please check around your entire location if the delivery carrier's tracking information says your package(s) has been delivered.
If our delivery carrier claims that your package(s) has been delivered and you do not have your package(s); meaning it has been lost, stolen or misdelivered you need to contact the delivery carrier to file a trace. We cannot contact the delivery carrier on your behalf. You need to contact them directly to file a package trace.
If an item arrives and you believe it has been damaged by the shipping carrier you agree to send us a photo of the damage so we can provide the carrier with proof to file a claim.
In an effort to get items to our customers as quickly as possible Blue Fade processes orders 24 hours a day, 365 days a year. Many times within minutes of receiving your order it is sent to one of our warehouses for processing. Orders are usually shipped the same business day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National Holidays). Items are picked up by our delivery carriers multiple times each business day. Orders CANNOT be cancelled once they are in processing at one of our warehouses. If an item has already been shipped the order can not be canceled. You will have to return the item to us following our Returns/Refusals/Refunds stated above. All order cancellations & changes that have not been processed will result in a $10.00 order change fee as described above.
Delayed Shipments/Carrier Notices
All Blue Fade customers agree not to hold Blue Fade liable for delays in shipments caused by weather conditions, shipping provider delays, international customs issues or any other circumstances beyond Blue Fade's direct control. Ground services are never guaranteed and all customers agree to never hold Blue Fade liable for any shipping delays, exemptions, or rescheduled deliveries. Blue Fade shipment and delivery dates are calculated based upon estimates provided by our shipping providers. Blue Fade will always act to make sure that any distribution difficulties do not delay delivery schedules. In no case shall Blue Fade be liable for any consequential damages or direct damages resulting from any delay in shipment or delivery.
Carriers will often leave "Notices" if a package cannot be delivered for various reasons. You are responsible for contacting the carrier and obtaining your package. If the carrier tracking states you were left a "Notice" and you do not pick-up your package or obtain your package from the carrier it will be returned to us. If you do not follow up with the carrier and your package is returned to us you will be responsible for return shipping and our standard 20% restocking fee.