Is my item under warranty?
Many of our items are covered under a factory warranty. We reserve the right to defer all damaged or defective items to the manufacturer when covered by warranty. Please contact the manufacturer of your item for warranty information.
Who handles warranty on my item?
Most of our items carry a manufacturer's warranty and you will need to work with the manufacturer on your claim.
How do I request proof of payment/delivery?
To make a warranty claim with the manufacturer you sometimes will need to provide proof of purchase. If you purchased the product directly from Blue Fade, then we can provide this for you. Just visit our Support Center to "Submit A Request" for a copy of your receipt (include your entire contact information and the approximate date of purchase).
How do I obtain a return authorization or file a warranty claim?
You must get a Return Authorization from Bluefade.com to return any item to us. This includes all returned merchandise for a refund and warranty claims. If items are returned to Bluefade.com without authorization they will be rejected. Bluefade.com is not responsible for shipping charges on any returned items. We do not, under any circumstance, refund the initial shipping charges. We are charged to ship the item to you. Once the item is shipped we cannot recover those funds.
What To Do:
Visit our Support Center to "Submit A Request".
- Provide complete contact information including phone number
- Provide your order number if you still have one
- Provide the reason for the return or warranty claim
- Wait for email instructions on what to do next (you must follow these instructions to validate your return, if the email does not show up in you email inbox please check your bulk/junk mail folder).
What is the Blue Fade product warranty?
Please review our full Terms & Conditions for complete warranty information.